After-sales service

If you have any problems with your device, please consult our Technical FAQs.

If you can't find the answer you're looking for, please fill in this form. Our technical team will get back to you as soon as possible to provide a solution.

NOTICE: CUSTOMER SERVICE WILL BE TEMPORARILY CLOSED FROM AUGUST 5 THROUGH AUGUST 30, 2026, INCLUSIVE.

NO REQUESTS CAN BE PROCESSED DURING THIS PERIOD.

ALL REQUESTS SUBMITTED BETWEEN THESE DATES WILL BE PROCESSED STARTING SEPTEMBER 1 IN THE ORDER IN WHICH THEY WERE RECEIVED.

PLEASE DO NOT FOLLOW UP ON YOUR REQUEST BEFORE THIS DATE; NO RESPONSE CAN BE PROVIDED EARLIER.

THANK YOU FOR YOUR UNDERSTANDING.

THE TEAM LA BOITE CONCEPT

Pay in 2, 3, or 4 installments with no extra charges

Pay in 3 or 4 installments with no fees
for orders of €300 or more with Alma, and €0 with PayPal.

Free shipping*

Free shipping on orders of €300 or more within the Eurozone*

Sales department available by phone

Contact us at 05 64 11 54 15 or
(Mon–Fri: 9 AM–6 PM). Customer service inquiries must be submitted via the online form.

* Excluding refurbished products, outlet items, and Loia furniture in the Eurozone.

*We buy back your old speakers, hi-fi systems, amplifiers, CD players, and turntables, regardless of brand, model, or year of manufacture. Discounts are applied as a credit toward the purchase of a La Boite concept speaker La Boite concept the eligible product lines—this offer cannot be combined with other current promotions. This offer is valid only in mainland France . See offer terms and conditions.